Returns

If for any reason you are not satisfied with the products you have received or if you have changed your mind after receiving your order, we will be happy to accept your return within 14 (fourteen) calendar days of delivery of the products.

Please remember that the products must be handled and stored with care and returned in their original condition and packaging, keeping all labels in their original position. If you wish to exchange the products for others of a different size or colour, you will still need to return the items and place a new order.

In the event of a return due to the right of withdrawal, you will be fully refunded, except for shipping costs.

Your return will be refunded once it has been processed by our warehouse. You will receive an e-mail, with all the instructions to follow, to confirm that the refund has been processed; this operation may take 2-3 working days from receipt by the warehouse. It may take up to 14 days for your account to be credited.

Otherwise use the paper form

Download the withdrawal form →

How to apply for a return

Fill in the return form and print the label > pack your return > deliver the package to the courier > return confirmation and refund